The Challenge
Following high-profile reputational challenges, our client launched a global transformation initiative to:
- Embed new values and inclusive behaviours
- Strengthen cross-regional collaboration
- Rebuild employee engagement, pride, and productivity
The goal: Create a culture employees are proud to belong to—and customers trust.
Our Approach
We partnered across the organisation—from HR Directors to functional heads—to co-create a culture shift grounded in action and impact:
- Developed a strategic culture & communications plan
- Ran employee surveys to track progress and shape strategy
- Built a global Cultural Ambassadors Network—now 800+ strong
- Facilitated townhalls, workshops, and focus groups
- Supported leadership alignment and delivery of inclusive values
- Tailored interventions for different business units, functions, and seniority levels
The Impact
- Embedded values and behaviours across regions and teams
- People surveys show rising morale, engagement, and collaboration
- Cultural ambassador network integrated into digital systems for ongoing knowledge sharing
- A strategic Culture Charter now anchors all business decisions
- Inclusive leadership and talent development are now part of long-term business strategy